Refund policy

Returns & Exchanges Policy

All items are carefully handmade and checked before shipping. As each piece is crafted to order, we do not offer refunds.

If your item arrives faulty or damaged, we are happy to offer a replacement of the same product. Customers must notify us of any faults within 14 days of receiving their order by contacting our customer care team with proof of purchase and photos of the fault.

Please note:

• Replacements are only available for faulty or damaged items.

• Normal variations in handmade products (such as slight differences in stitch or finish) are not considered faults and add to the uniqueness of each piece.

• Customers are responsible for return shipping costs when sending back faulty items, unless otherwise agreed.

We want you to love your purchase, and we’re committed to ensuring you receive the quality you deserve.